Senior Client Service Manager (m/f/d)

DAZN
Flex/Hybrid
Germany
München
Arts, Entertainment, and Media
Full-time
English
Apply now

About the job

The world of live sports consumption is changing. Fans are now demanding a live sports service that is built around them – a service that offers them the ability to watch the very best live sport on any device, when and where they want. Welcome to DAZN, the world’s leading live OTT sports service.

 

DAZN is looking for a Senior Client Service Manager to manage and oversee the activation of brand campaigns across DAZN’s advertising inventory in the region. You will be responsible to deliver client projects to the very highest level across DAZN’s partner channels, the DAZN app, DAZN’s linear channels and social media. You will understand the delivery of both media & content campaigns, you will be organized and communicate effectively but most of all you will be passionate about sport and delivering the very best service for our clients.

This role will be based in Munich.

 

Benefits include access to DAZN, 30 days’ annual leave, pension contributions up to 3%, a family friendly community, learning and development resources, opportunity for mobile working and access to our internal speaker series and events.

Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks!

As our new Senior Client Service Manager (m/f/d), you’ll have the opportunity to:
  • Management – Be a part of the Client Services team in DACH and ensure the best possible activation experience for inventory partners and clients
  • Analysis & Planning – Work with our internal planning and reporting tools & Excel to analyse and plan the delivery of campaigns and usage of different inventory sources
  • Stakeholder management – Be responsible for the relationship with inventory partners, advertising clients, sales teams and other internal stakeholders
  • Reporting – Keep across all campaigns and make sure timely and accurate reports are delivered to all key stakeholders – highlighting key learnings and insights that will ensure we are constantly evolving and progressing our approach
  • Renewals – Manage with the sales team the renewal process ensuing we are perfectly positioned off the back of successfully delivering campaigns to renew deals
  • Up Sell – Always look for opportunities to add further value for the client and unlock new projects and briefs.
  • Be part of the team – Be a productive part of the team and culture that reflects our ambitions and ensure everyone is clear in which direction they are pulling and incentivized to deliver and go the extra mile

You'll have:
  • A degree in economics, business administration, sports, or similar
  • 3-5 years’ experience (or more) working in the media environment, preferably for a publisher or managing publisher relationships
  • In-depth expertise of Excel
  • Experience in working with ad server and respective ad operations teams
  • Excellent knowledge of digital/media marketing and social media
  • Excellent knowledge of TV and digital sports industry
  • Experience of working with brands, leagues or broadcasters on digital platforms
  • Fluent in German and English, both verbal and written

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

 

AMBITIOUS – people who want to make a big impact and drive DAZN forward. 

 

INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things. 

 

PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it.  People who love what they do and show commitment every day. 

 

BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results. 

 

SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

 

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

 

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

 

We look forward to hearing from you.