Patron and Young Associate Giving Officer

The Metropolitan Opera
USA - New York
New York
Arts, Entertainment, and Media
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About the job

The Patron & Young Associate Gift Officer is responsible for managing the unassigned Patron renewal schedule and overseeing the cultivation and customer service needs of new Patrons. This employee will build a portfolio of Patrons and prospects to solicit for the Patron program. The ideal candidate is an individual who can cultivate relationships, solicit gifts, and offer personalized customer service with the goal of retaining and upgrading new Patrons. We are looking for someone who will think strategically based on giving trends and ticket purchasing behavior to drive up Patron acquisition and renewal rates for first-year Patrons.  

Primary Responsibilities
  • Manage Patron renewal schedule for solicitation of unassigned Patrons
  • Focus on Patrons new to the program to cultivate and offer excellent personalized service throughout the year with an eye toward increased member retention and upgraded gifts.
  • Develop a portfolio of new Patrons in our entry levels with a focus on donors with the capacity to give more.
  • Identify, cultivate, solicit, and manage a pool of prospects whose giving trends and ticket purchasing behavior indicate that they could become Patrons.
  • Entertain prospects and current Patrons throughout the season,
  • Host during Patron and Young Associate events
  • Provide personalized Patron ticket service to all Patrons. Participate in the development of strategies to engage donors and prospects to encourage increasedinvolvementand secureincreasedgifts.
  • Assist Patrons – in person, via telephone, mail, and email – by addressing concerns andproviding customer service, both overall and more specifically with subscriptionreassignments

Skills and Qualifications
  • B.A. degree (required)
  • 3 years of experience in fundraising with an emphasis on individual solicitation.
  • Experience in providing excellent customer service in a professional environment.
  • Ability to write clearly and elegantly with an expert grasp of language, grammar, and punctuation.
  • Excellent interpersonal and oral communication skills.
  • Excellent computer program/database skills.  Familiarity with Tessitura preferred.
  • Ability to exercise excellent judgment working with customers, donors, volunteers and Board members.
  • Familiarity with the performing arts, particularly opera, a plus.
  • Experience in a fast-paced office environment.

Physical Demands
  • Energetic team player who works well with all personality types.
  • Ability to manage multiple tasks.
  • This position is Full-Time in the Patron Office
  • Evening and weekend work required.
  • Must be on-site 4 days a week.

\n $60,000 - $65,000 a year