About the job
Account Manager
Ready to step up in your career? We're looking for an Account Manager to join a fast-growing, venture-backed healthcare company where you’ll be doing meaningful work every day. If you've been in the healthcare industry for a few years and are eager for growth, this could be the perfect next move.
What You’ll Do:- Lead Project Meetings: Facilitate kick-offs, design sessions, and weekly status updates to keep everyone on the same page.
- Implement Services: Be the expert guiding clients from contract execution to program setup, configuration, Go Live, and production.
- Coordinate Approvals: Work with marketing, compliance, and legal teams to review communication materials and get the green light.
- Collaborate on Production Plans: Team up with internal leadership to build plans that meet client objectives.
- Solve Problems: Identify root causes and corrective actions to keep projects moving smoothly.
- Respond to Escalations: Tackle client issues and complaints directly, ensuring satisfaction.
- Be the Voice of the Customer: Share insights, ideas, and challenges internally to improve client service.
- Ensure Client Satisfaction: Your ultimate goal is happy clients.
- Account Management: At least 3 years of strong experience in managing client accounts.
- Healthcare Know-How: Familiarity with HIPAA, HEDIS, NCQA, and Risk Adjustment.
- Team-Oriented: Thrive as an individual contributor and collaborator.
- Strategic Planning: Experience with production plans and goal setting.
- Interpersonal Skills: Excellent communication, creativity, and adaptability to changing situations.
- Customer-Focused: Ability to grasp client needs and build appropriate solutions.
- Presentation Skills: Craft business reviews and present to both internal and external teams.
- Data Analysis: Ability to integrate and analyze data for client insights.
- Tech Savvy: Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
- Experience in home health or value-based care.
- Prior startup experience.
- $85k - $100K
- Benefits: Health, Dental, Vision, PTO, 401K and more.
If you’re sharp, motivated, and ready to make an impact, apply today!